How We Communicate with You
Our telephones are answered on weekdays Monday to Friday 8am to 5pm and 9am to 11am Saturdays.
Outside of these hours, there is no ability to leave a message. If your matter is urgent, you should hang up and dial 000, or go straight to hospital emergency. If your matter is non-urgent, but you still need to see a doctor before we next open, please phone the 13SICK on 137425. after midday on Saturday. Alternatively Metro North Emergency Department is available online.
APPOINTMENTS
Appointments can be made over the phone during opening hours by calling 07 3351 4455. No online bookings are available at this stage.
We cannot correspond with you by email, without your expressed consent, due to our responsibilities to protect your privacy. Email is not encrypted, and is therefore an unsafe environment for the sharing of health information.
PHONE AND SMS
We routinely send appointment reminders and recall reminders for health maintenance matters such as Cervical Screening, Mammogram, Skin Check etc via SMS message to your mobile phone. We ask that you respond if requested, by phoning 07 3351 4455.
Should you wish to speak personally to a doctor, reception will check the reason for the call, and whether the doctor is available. It the doctor is consulting with another patient, a message will be forwarded to the doctor. The doctor, or another staff member will return your call at the earliest opportunity.
TEST RESULTS
Test results, or requests from doctors to make appointments for follow up may be advised by administration or nursing staff at the doctor’s discretion. This will usually occur by SMS or telephone, and you will have the ability to make the appointment with staff when they call.
Urgent results will be advised in person by your doctor.
If you are phoning for results, please phone after 2pm, as this will provide time for doctors to review results at the end of their morning session.
WEBSITE AND SOCIAL MEDIA
Important messages & information is continually updated on our website.
All other media platforms are not monitored.